Android apps not connecting to internet properly on WIFI

[callingsimon]

Hi.

I'm having a strange problem where some apps on my Android devices can't connect properly to internet services.  For example FlightRadar24 to track aircraft; the app will load the basic interface and download the map, but it then just shows the spinning wheel and displays no aircraft. If I stop WIFI and use 3/4G it will display the aircraft.  Various other apps show problems when on WIFI, typically taking about 30 seconds to fully start, when it takes 2 seconds on 3/4G.

It feels like a routing table or DNS issue; some requests being mis-directed and timing out.  I have tried on other WIFI's and all works perfectly, so I don't think it is a problem with the phone.

Equipment: Samsung S20, BT Whole Home WiFi, BT Smart Hub

It's frustrating that I need to keep turning WIFI off to get my phone to connect properly!

Any ideas gratefully received.. thanks

Simon

[licquorice · Accepted solution]

Try turning off smart setup on the hub

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[imjolly]

also check web protect is off in MYBT

[callingsimon]

Thanks, licquorice - that looks to have sorted it!

[callingsimon]

Thanks, imjolly, it's already off. But switching smart setup off looks to have fixed it.