Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 3

Asked bt for a line reset

For 5days i have been waiting for a callback about my internet .I phoned again got through to a agent explained that my line was getting slower and slower and ping was getting higher and higher and  was told my line speed was running min speed required and that they was unable to do anything. I asked for a line reset they said sure but the only thing that got reset was my router and lost all my settings great service

0 Ratings
Message 2 of 3

Re: Asked bt for a line reset

When Customer services do a reset all that happens is your hub is reset nothing else. If you are having connection problems then you need to find the cause of the problems probably line noise before you can improve you connection speed
in order for the forum members to help please can you post the stats from your router (if hub enter in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


enter your phone number and post results  remember to delete number

Someone may then be able to offer help/assistance/suggestions to your problem

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Message 3 of 3

Re: Asked bt for a line reset

Do you have ADSL or VDSL?

BT can do an SNR Reset if you have ADSL but only Openreach can do a DLM Reset for VDSL.

0 Ratings