So since April my broadband speed is been up and down, one min it’s 50meg and then 37 and then 29 and 32 it’s all over the place.
this started in April and we have had 7 engineers out,
1st engineer replacement Socket and phone line
2nd engineer, noise on the line and fault
3rd engineer said the issue is at top of the pole (nothing done)
4th engineer, changed wires and cleaned something at the box
5th engineer, Said issue again at pole and he replaced something
6th engineer, again issue at the pole and he replaced something But said it maybe underground (nothing done about that)
7th engineer, came and he found errors and he said it was a wire that has been twisted and replaced it
guess what yep it’s still the same, if I do a speed test through the app it says my speeds are not as expected and it says the speed from BT to hub are the issue and then it logs a fault.
nobody can seem to fix this problem or if they do come up with a suggestion nothing is done about it.
bt tell me that it’s us that’s the problem but how can it be us when the engineer is finding errors constantly at the pole and not in the home and the app is saying there are issues from BT to hub
im tired of it now and don’t know what else to do
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
Wow that is some number of engineer visits
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem