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Message 741 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@jamie1985 out of curiosity, what's your router firmware version? I started having issues again after the latest update.

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Message 742 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

I'm also getting 800-910 download but only a 50mb upload, is it just John that can help fix this or is there anyone else monitoring the forum? Looks like John isn't in at the moment.

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Message 743 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @m4rks,

Thanks for getting in touch.

I've sent you a private message about this.

Thanks

DanielS

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Message 744 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

I had this resolved in July and have been steady, but now back to 10mbps upload. 

You need to sort this out permanently as I don’t want to have to keep coming here to get this resolved every 6 months.

A4DEBF48-5C38-44D8-BEFE-C2E170A55276.jpeg

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Message 745 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

My upload has been 110mpbs since installation but  is now capped at 50mbps, what's the best way to get it resolved?

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Message 746 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Thanks to the mod team again for getting this fixed...speeds as expected again. I just pray i'm not here again in 3 months after the next firmware update.

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Not sure if a mod can answer but is there any compensation as was at sub 10% of my upload speed for 14 days.

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Message 747 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@Judge626  There's no guarantee on upload speeds.

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Message 748 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

I thought as much, it's disappointing as I have the connection more for the fast upload as opposed to the download. I'd take a 100Mb download if I could still have the 100Mb+ upload. 

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Message 749 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Upload speed fixed, back at 100mbit+

Thanks to the mods for getting this fixed.  Fingers crossed it doesn't go again. 

BT Full Fibre 900
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Message 750 of 1,492

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@Barneyabz 

Upload speed fixed, back at 100mbit+

Thanks to the mods for getting this fixed.  Fingers crossed it doesn't go again. 

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May I ask, all these upload fixes that the Mods are applying, Does this just apply to the Smart Hub 2 or is anyone with third party routers having issues as well.
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