I hope this is in the right topic area.
This morning I noticed that my main BTHub6 was not visible/available on my wireless devices (iphone & Firestick).
(The wired connected ones are ok FYI)
Only the split 5Ghz signal is visible! (I think last night the Hub must have gone through an update/reset).
FYI - Back in early Sept I contacted BT who split my Hub signals to 2Ghz and 5Ghz, and both signals always appeared until this morning where the main one isn't. I have connected both of the wireless devices to the 5Ghz and it is ok.
But why isn't the main Hub visible, please help?
possibly the firmware update has not completed correctly you can factory reset hub by pressing the recessed button on back and holding for 20/30 secs until lights flash when hub restarts then you need to turn off smart setup and split networks again