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Paul601
Beginner

on ‎23-09-2020 20h08

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Message 1 of 3

BT Mail - iPad App - Add Picture problem

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I received the BT invite & downloaded the new BT Email App today on my iPad. 
The App allows me to attach pictures to emails & send.

Upon receipt of the email the picture has been converted to a file called “Adjustments.plist”

It then asks me to “Download” then “Share/Save” - Not allowing me to view the picture.

Also when opening the email received on an Android Phone, the file ‘PLIST” is not recognised. 

Any help would be appreciated!

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎23-09-2020 22h01

1,626 Views
Message 2 of 3

Re: BT Mail - iPad App - Add Picture problem

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There appears to be many problems with the BTMail app, Uninstall the BTMail app and use the onboard email app or another email app.

The settings you may need for other email apps are here.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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Paul601
Beginner

on ‎24-09-2020 13h30

1,596 Views
Message 3 of 3

Re: BT Mail - iPad App - Add Picture problem

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That’s for your help. I assumed (wrongly) that the App now worked.
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