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Message 1 of 3

BT Mobile Retention Deals?

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Does BT have an outbound retentions team? I'll be switching to EE soon but I'm surprised not to have had a call from BT to try and keep my business. I have had this from every other mobile company that I've been with. 

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Message 2 of 3

Re: BT Mobile Retention Deals?

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You have to call 0800 800 030, they deal with existing customers.

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Message 3 of 3

Re: BT Mobile Retention Deals?

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That would depend on if your marketing preferences allow BT to call you, unless you agreed you won't be called.
Also a PAC takes 72 hours to use, the window of opportunity is a lot smaller than switching broadband.

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