BT Plus, merging a mobile and broadband account...

[MightyIron67]

@NeilO
Btw, I never rang in this morning...!!

[MightyIron67]

@NeilO
Sorry forgot to add that on my number I’ve still got no access on the BT Mobile App...Ive tried resetting and reinstalling etc...

[MightyIron67]

@NeilO

Ok, latest bill generated 6th July lists charges for BT Plus Broadband, Landline, BT Sport and Mobile. However doesn’t mention MY mobile, just my wifes with the BT Plus benefits included...

Also...still no access via the BT Mobile app with my number, the wife has access and it includes all benefits from BT Plus...

Frustrated...

[MightyIron67]

@PaddyB
@Deano
@NeilO
Anyone, available?

[Dean007]

Hi @MightyIron67

You are not having much luck are you, the mobile team are the ones that will need to fix the issue. It also looks like @NeilO maybe looking after your case. Once they have the technical issues resolved that should fix all the app and billing issues also.

I will ask the mods to have a chat, they are the only ones who can see your account. It will get sorted out, if you can just stay with it a little longer 

[JohnC2]

Hi @MightyIron67 Sorry that this is not sorted yet. It is not something we can fix directly so Neil will raise it back into the Mobile team to fix this for you and they will be in touch as soon as they can.

Cheers
John

[MightyIron67]

All help much appreciated...!!!

Thanks...

[MightyIron67]

Update 7pm 10 July 2018

So, 4 days on from the latest input, above, my number and handset which are due for an upgrade incidentally are still not available in my “BT Plus” account...I CANT EVEN PAY THE MOBILE CONTRACT OFF AND CANCEL... after speaking with customer services.

BT Plus, seems the rollout of this package has been problematic for BT. 

Waste of my time and money...

[MightyIron67 · Accepted solution]

Cancelled Sucessfully...