I signed up to a new BT mobile contract but not sure where my reward card is. I have followed the link https://www.bt.com/manage/bt-reward-card/ but I cant see any options to claim a card and nothing is showing up for me to claim.
My plan started oni the 29th Nov 2019
The exact same thing is happening to my wife who also joined BT in Dec 2019.
Would be good to know how to progress this please
Would it be one of these? I assume you are new BT Mobile account holder.
From 29 November to 02 Dec 2019 new BT Mobile customers who buy their plans online are eligible for the following:
Yes it’s one of those. Both my wife and I signed up to identical plans.
The plan we both have is the 12GB plan which qualifies for the £40 reward card each.
Provided these are not just SIM only plans, then it should be possible to progress them
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.