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Message 11 of 15

Re: BT SmartHub 2 Smart Setup

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Unbelievably, BT Technical Support didn't mention the MyBT App! They were asking me to login via the browser. I will re-install the SmartHub 2 and try this route (Firmware requirements noted).

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Message 12 of 15

Re: BT SmartHub 2 Smart Setup

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you can still turn 2.4 or 5ghz  off or on in hub using browser and save the changes  you don't need the app for that but you do need app for parental controls



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Message 13 of 15

Re: BT SmartHub 2 Smart Setup

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@imjolly wrote:

you can still turn 2.4 or 5ghz  off or on in hub using browser and save the changes  you don't need the app for that but you do need app for parental controls


In that case it would seem like a browser issue, perhaps try a different web browser?

Its sounds like a lot of extra effort for nothing, if your HH6 works fine, and you are not interested in the BT Complete Wifi Solution, which the smart hub 2 was intended for.

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Message 14 of 15

Re: BT SmartHub 2 Smart Setup

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hi , did the new hub work , I have tried switching off 5Khz without success , 

Thanks 

Ken

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Message 15 of 15

Re: BT SmartHub 2 Smart Setup

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sorry , just seen your other post , Should I ask them for an oldhub 

Ken

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