BT Sports

[IanTaylor79]

Hi, I have just moved over to BT TV, I have a BT YouView box, I have BT Sports and can watch it via the BT Sports app on my iPad but I can’t watch it on my YouView Box, It says I have to subscribe but I already have it? 
Any help or assistance would be great, thanks 😉 

[Anonymous]

Try pressing OK on the remote in response to that message, if that doesn't do it then there is someting wrong with the way your account has been setup

[IanTaylor79]

Thank you, I will try that later and let you know

[IanTaylor79]

I have just tried that and still asks me to subscribe? 

[NigelB72]

@IanTaylor79  did you subscribe to the app version of BT Sport separately or did you include it as part of your BT TV pack?

[Anonymous]

It sounds like an account problem then, if so you will need assistance from one of the mods e.g. @NeilO 

[IanTaylor79]

@NigelB72 
It was part of my BT TV pack 

[NeilO]

Hi @IanTaylor79, I'm really sorry that does sound like a problem with the subscription, I'll send you a private message so you can get in touch but if you need this sorted urgently I'd recommend giving the BT TV faults team a call on 0800 800 150 as we're really busy in the moderation team at the moment.

[IanTaylor79]

@NeilOthanks for the reply really appreciate it. Will get in touch 👍