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SeanD
Community Manager
Community Manager
8,076 Views
Message 1 of 2

BT TV Box Pro issue - Update 02/03/2022

Hi Folks,

We have created a new software patch to partially resolve the issue. This will fix issues with broadband channels, previous recordings and apps. However, free to air recordings set for today (Tuesday 1st March) will still be affected.

To do so, you will need to update your software. This can be done by:

 

  • Pressing the home button
  • Going to settings (cog in the top right corner).
  • Scroll down to software information and select “Update software” (second option down).

 

The box will then check for software, update the new software and reboot the box.

If this doesn’t resolve the issue:

 

  • Remove the aerial cable from the back of TV Box Pro.
  • Pull power cable out from the back of TV Box Pro.
  • Put power cable back into TV Box Pro and press power button.
  • Wait until the Pro box is fully booted and the user interface is visible then insert aerial cable back into TV Box Pro.

 

We’re working to get this issue resolved as quickly as possible and this may not be resolved until tomorrow, 2nd March. We’re really sorry for any inconvenience caused

 

Cheers

Sean

1 REPLY 1
SeanD
Community Manager
Community Manager
3,128 Views
Message 2 of 2

Re: BT TV Box Pro issue - Update 02/03/2022

Hello Community,

If your box still has an issue and is showing the 5th March, a reboot will resolve the issue. To do so there are two options:

 

  1. Hold down the BT power button on the front of the box until it restarts.
  2. Pull the power cable from the back of the box and plug it back in and switch it on again.

 

This will resolve all issues from today onwards, however, recordings from yesterday will still be affected. Please look back into the programme guide to see whether the programme you wanted to record is available on catch up. There will be a ‘play’ button to show if it is available.

 We’re really sorry for any inconvenience caused.

Cheers

Sean

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