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DarrenK98
Contributor

on ‎30-11-2021 2h43

499 Views
Message 1 of 2

BT TV Connection Issues

I've had BT TV for over a year and in that time my box (DTR-T4000) occasionally loses connection to my hub. Normally the connection would be restored fairly quickly but recently it's taking much longer and happening more frequently. It's connected via a TP-Link powerline adapter.

Was wondering if anyone else had experienced this or perhaps the issue is my powerline adapters and not the box.

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1 REPLY 1
NeilO
Moderator
Moderator

on ‎02-12-2021 16h39

415 Views
Message 2 of 2

Re: BT TV Connection Issues

@DarrenK98 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT TV. It's very likely the power line adapters are losing connection, when this happens have you tried resetting them to see if that helps?

For BT TV we do recommend using BT Mini connectors as they have been optimised for use with our BT TV service. 

Thanks 
Neil

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