BT TV Purchases

[wraighty46]

Hi, yes thanks. What was wrong with it? Should I also use BTTV app in future as in your reply to another user?

[DarrenW]

Hi @scointer 

The recordings issue will be fixed in an update to the app being released at 11am tomorrow.

[DarrenW]

@wraighty46 You will still need to use the Purchases app for now, post 11th you can use the BT TV App if you need to access those purchases

[scointer]

@DarrenW - Do you believe this update happened?

[DarrenW]

It did land, still having issues? If so send me a private message. Trying to keep this thread for purchases

[Candy1]

Hi Darren, i am also experiencing the same issues at Kinder74 has detailed, we had to cancel the BTTV service and the home tech expert / installer could not get the new (small) you view box to work for us.  Now I can no longer get access to the films we purchased via the App.  I can still log into My BT web page to view bills etc, as we still have all the other services from BT.  Please can you help me? Thanks. 

[JohnC2]

Hi @Candy1 welcome to the forum and thanks for posting. What Happens My BT TV Purchases If I Leave BT TV have you tried uninstalling and installing the BT TV App and see if the purchased content appears after 24hrs?

cheers
John

[Candy1]

Hi John, I can’t log into the my tv section, I have tried taking the app off and adding it again, using the same log in I use to view bills, but it won’t let me in. Thanks

[JohnC2]

Hi @Candy1 thanks for confirming that. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you get your purchases back. 

Cheers
John

[Candy1]

Hi just to say, thank you so much for your help, this has been resolved now.

Thank you!