BT TV Purchases

[Kinder74]

Hi Darren,

Please see below. Thanks 

 

[Kinder74]

Just to add - download works on other films but not for Solo or Last Jedi? 
thanks

[DarrenW]

Thanks @Kinder74 

I have passed this on to the supplier to check their end, what device was the screenshot taken on?

[Kinder74]

Thanks Darren it was on an IPad which i have previously been able to download and watch other films on BT tv purchases 

best regards 

[DarrenW]

@Kinder74 

Can you please complete the following and report back?

To mitigate the issue, the user should:
1. Remove the app from the device (including the BT TV Purchases account from the phone settings) and re-install.
2. After that, the user should log back into the account, go to settings > devices > remove the devices that are linked to the account.
3. Initiate the download again.

[Kinder74]

Done all that - same error? 

[VinceMarsters]

@DarrenW Not sure if you will be able to help with my issue. I was with BT a year or so back and had a couple of TV purchases. When I left I never used the purchases app so have no idea if it worked then. I have since come back to B but have a different account number now (with BTTV). Both the old and new account use the same BTID. When I check the normal BT TV app, I have no purchases showing and when I try logging into the BT TV Purchases app, it tells me that existing BT TV customers should use the BT TV app instead and won't log me in.

[DarrenW]

@Kinder74 

Ok, thanks for doing that, went back to the supplier asking them to pull their finger out 🙂

[zulu17]

Just an observation (which may be totally irrelevant to the issue) ,

I believe the film(s) have you have the the download issue with are bonus editions so are actually a collection of items one of which  would be movie itself 

[Kinder74]

Thanks Darren