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Message 11 of 15

Re: BT TV not connecting to internet

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Ignore the following. I just noticed the link in your previous email 😂 

 

@NeilOHow do I choose to keep my recordings? When I select 'factory reset' it warns me that I will lose all recordings. Then I have the option of reset or don't reset.

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Message 12 of 15

Re: BT TV not connecting to internet

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@stresiden, no worries, if you do the reset using the buttons on the TV box rather via the remote you can keep the recordings. 

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Anonymous
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Message 13 of 15

Re: BT TV not connecting to internet

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@stresidenwrote:

Ignore the following. I just noticed the link in your previous email 😂 

 

@NeilOHow do I choose to keep my recordings? When I select 'factory reset' it warns me that I will lose all recordings. Then I have the option of reset or don't reset.


@stresiden 

Follow the link supplied by @NeilO and checkout step 3

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Message 14 of 15

Re: BT TV not connecting to internet

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@NeilO Seems to have done the trick. Many Thanks! 😁
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Message 15 of 15

Re: BT TV not connecting to internet

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@stresiden no problem, I'm glad that worked Smiley Happy

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