Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2 website issues

I think there are problems with the BT web site. The website tells me I am paying a lot less for my broadband than I actually am as shown in my bill. Also on the My Products page it thinks I have only two products when I have in fact all 5 and won't allow me to manage my landline and get access to the blocked call feature.

Also I am having problems with the My BT app. I don't update apps automatically on my phone so I still have version 8.6.10 on my phone which works perfectly. My tablet and a spare phone I have did update to version 8.7.5 and they too have problems accessing part of my account.

I have a log open for this and understand the developers are looking at these issues.

Regards Mike
0 Ratings
Message 2 of 2

Re: website issues

you should update to latest version of the app especially if you have SH2

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings