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Message 71 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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Hi @Bowood1a Sorry you have not been able to remove the Auto Forwarding. I've replied to your PM also.

cheers
John

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Message 72 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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Hi @Bowood1a Thanks for the screenshot and glad to hear that you have now switched off the auto forwarding that was previously set up.

Cheers
John

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Message 73 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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Very many thanks John for sorting this out.

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Message 74 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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So just to be clear, is forwarding meant to be working and was left out of recent changes or is forwarding not meant to be working and I should not set up new stuff on it?.

I was not using it as when I needed to I noticed it no longer existed but it now seems to be back as a result of this thread and possibly others. Is it permanent or temporary whilst the popel that know about the issue fix it.

Since the BT/Yahoo system was changed with what seems like minimal input from BT and frankly has resulted in so much grief for so many people, it begs the question as to why BT has not got a better handle on this much sooner.

 

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Message 75 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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@unwinawrote:

So just to be clear, is forwarding meant to be working and was left out of recent changes or is forwarding not meant to be working and I should not set up new stuff on it?.

I was not using it as when I needed to I noticed it no longer existed but it now seems to be back as a result of this thread and possibly others. Is it permanent or temporary whilst the popel that know about the issue fix it.

Since the BT/Yahoo system was changed with what seems like minimal input from BT and frankly has resulted in so much grief for so many people, it begs the question as to why BT has not got a better handle on this much sooner.

 


It's a good set of questions. BT Mail has forwarding of course ...

Because we are never told the reasons for anything - BT are appalling in this regard - I can't see any answers being given. The indication when it was initially removed 18 months ago or so is that the forwarding would be stopped. Clearly that wasn't the case, and maybe Yahoo simply changed their product setup with BT. There could be quite a few reasons for that, maybe BT pay more money for more services etc.

Someone should have checked how many people had forwarding setup before removing the feature. Or maybe they did, but were told duff info etc

Again, having 2 different mail suppliers is nonsense, especially when they provide different features.

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Message 76 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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Many thanks again to all of you who have helped in getting us this far.

A BT Resolutions Advisor is due to complete and end to end review of this issue by tomorrow and I will update in due course.

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Message 77 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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I’m sure the update will be gushing with apologies. But, the autoforwarding issue has been going on for along time and I personally took it to the level of the Ombudsman. Basically, the customer service Bt provides is shoddy. For those curious to know the Ombudsman response, it essentially said that Bt could do what it wants with the services it provides.
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Message 78 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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Thats an intestering idea as i think some people will be paying £7.50/mth for this service if they have left BT but kept their email service.

Thing I've  noticed about the whole of BT's web services leaves a lot to be desired and it's been interesting each time one goes to one of their sites there are yet more changes that make little sense if they even work!

Whilst i only really use the systems to get my billing stuff i generally will ring them for most other stuff if i get a foreign based call centre its usually just a case of uk centre are overloàded imho unless recently bt has moved all centres back to uk now.

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Message 79 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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The review by the newcastle technical complaints team is now complete and whilst I am not jumping for joy at the outcome I should say that since their involvement they have done exactly what they said they would do when they said they would do it.  Their involvement was triggered by an email from me to the BT CEO.

The technical fix is effective and I am therefore now marking this as Accepted

Thanks again to all who offered insight and support

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Message 80 of 82

Re: How to stop Auto Forwarding email on BT Yahoo

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What was the fix then so others can use it perhaps if they need to.

...

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