Billing error

[Patricia4]

I've been incorrectly charged for equipment that I was sent because the previous (a hub) was faulty but I can't get through to on the phone to discuss it. I don't want to clog up the lines as they're understandably busy.  I would like the charge removed from the bill but can't find any other way of contacting BT to raise the problem other than through this forum. 

[DavidM]

Hi @Patricia4 and thanks for posting.

I'm sorry you've been charged incorrectly. I can help with this. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out. 

Cheers

David