For the past week or so our connection keeps dropping off, reported to BT who said there was a fault & an engineer would come out yesterday(Thursday 19 Nov) Went to track the fault & it said the fault had been resolved but I've had no notification from anyone that it was fixed & nobody called me.
Fault was still occurring yesterday & again today so I have raised the fault again.
On fault tracker though it is saying it is a slow connection speed, it's not that at all it keeps disconnecting!
Tried all of the usual, restarts etc.
We are in the 01325 area & have Halo 2 package
Anyone else having similar issues?
Any advice appreciated.
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
|Up to 8||--||5.5 to 12.5||Available||Available||--|
|Up to 8||Up to 1||5.5 to 12.5||Available||Available||--|
|Up to 5.5||--||4.5 to 8||Available||Available||--|
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
hub stats and did you do quiet line test?
so dial tone was ok just a dull hum and announcement