Hi, I’ve been a customer for well over a year now. I was originally getting 80/20 when I first joined. The broadband was really responsive as well. Then, a few months ago, I upgraded to gfast. I was getting about 120/30, but the speed was very erratic and the broadband was very unresponsive. Also, I would get disconnections and then it would resync under 80mb. I downgraded back to 80/20, and also went back to the original smart hub from the smart hub 2.
Since downgrading, just like with gfast, my speeds are very erratic. I sync at 80/20, but don’t always get close to this on a speed test. Usually when I download something, it will be slow for a bit, then speed up. YouTube is very frustrating, it always buffers for roughly the first 30 seconds of a video, then works just fine. Also, because the broadband is still very unresponsive, gaming isn’t amazing, and I tend to lag quite a lot. By the way, my Xbox is connect via Ethernet and speed tests and downloads are done on my laptop via Ethernet. Also, general web browsing can sometimes be quite slow. It might take 10 seconds, sometimes longer, to load a webpage. But once it starts loading, it loads it instantly.
I thought it might have just fixed itself on it’s own, but it’s been over 3 months since I downgraded back to FTTC. I previously had an MK3 prefiltered master socket, now I have the gfast master socket 5c, which I was told was needed for gfast, and would be fine to downgrade back to FTTC. I have just plugged a microfilter into the test socket, and I am still having the same issues. What can I do to get this fixed? I would really appreciate your help. Thanks a lot.
This is a list of your BT Smart Hub settings and current statistics.
