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alwatki
Beginner

on ‎19-10-2019 19h03

513 Views
Message 1 of 5

Bt app

Hi

When I go to my BT app and click on billing an error message displays which says ' Sorry we couldn't connect you, we can't seem to find the page you are looking for' 

How do I fix this?

Thanks

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎19-10-2019 19h08

508 Views
Message 2 of 5

Re: Bt app

have you logged in to MYBT app using your BTID.?

is you app up to date?



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Anonymous
Not applicable

on ‎19-10-2019 19h47

493 Views
Message 3 of 5

Re: Bt app

Same result regardless of whether you're using wifi or mobile data?

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alwatki
Beginner

on ‎19-10-2019 20h27

477 Views
Message 4 of 5

Re: Bt app

yes
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imjolly
Distinguished Sage
Distinguished Sage

on ‎19-10-2019 20h33

473 Views
Message 5 of 5

Re: Bt app

Sorry but you are using MYBT app and logging in with your BTID and password not your email address and password



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