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Jojay1970
Beginner

on ‎23-10-2021 6h04

361 Views
Message 1 of 2

Bt kit returns issue

Hi. Has anyone else had this issue?

I have recently ended my BT contract as I’m moved in with someone who has the service already.

I returned my kit as requested a couple of months ago. I keep receiving emails to ask me to return it but the message also says please ignore if I’ve already returned the kit.

I have now received another email telling me that I will be charged if not returned by 30th October. I can’t log in to my account to contact anyone as suggested as my account has been closed.

 

Anyone had this before and actually been charged?
Thanks for any advice 

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1 REPLY 1
PaddyB
Moderator
Moderator

on ‎23-10-2021 10h40

338 Views
Message 2 of 2

Re: Bt kit returns issue

Hi @Jojay1970,

Thank you for posting and welcome to the Community. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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