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Bt sports

Cancelled bt sports last month and this bill is showing Out of package charge14.50 how can you charge something that has been cancelled the person o spoke to did not mention I was to be charged if I was told I sertanly would have said he was helpful at all. When you ring you get 2 months free I dont want 2 months free I would like the 14.50 taken of the bill or someone call me

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