Have same problem as other contributors. Is enabled on my account. Just says incoming call. Have checked everything. Call centre said it’s connected to my broadband. After raising a fault on June 23 and checking it for 4 weeks when each week it got closed and had to be reopened, an engineer finally came out. He said it’s not connected to broadband. Said they weren’t trained now about phones. Suggested I try a new phone, not BT one. This is the second new BT caller display compatible one I am using. He didn’t know why it wasn’t working or know who to contact to find out. I had caller ID on my previous phone which unfortunately packed up due to age. I read on here someone said it was a fault at the exchange. I suggested it might be when I reported the fault. Have been without this for several months now and am also getting loads of scam calls which I would not have answered if I could see who called. Surely in 2020 someone can fix this fault?!
Had read all the comments and replies on the forum about Caller ID. Tried this but line OK so no further forward. Do you know if it will be a fault with the line or broadband or phone?? Surely the BT engineer who came out should have known where the fault might lie even if he couldn’t fix it. I had raised a complaint but it never got looked at and was removed once the engineer was booked. Surely BT should wait to see if a fault is fixed before they take the complaint down!
If the code * # 234 # says the service is not available, then its an account issue, and an engineer would not be able to fix it.
What did it say?
Welcome to the Community and thank you for posting. I'm sorry the Caller Display isn't working. If you send me your details I'll be able to run a few checks on your account.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages