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AlexLondon
Aspiring Contributor

on ‎28-03-2020 17h57

314 Views
Message 1 of 3

Can't Cancel order and close account

Hello, I just moved in my new flat, my moving date activation for my package should have been done on the 27th. It didn't happen because of covid 19 so there is delay. I called this morning and they said that they couldn't cancel the order because it passed the date and they can't be in touch with the engineer. Is there any way for BT to stop the order and close my account? 

Kind regards

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎28-03-2020 18h03

307 Views
Message 2 of 3

Re: Can't Cancel order and close account

Were you moving your existing BT broadband package from old address to new home?



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AlexLondon
Aspiring Contributor

on ‎28-03-2020 21h07

285 Views
Message 3 of 3

Re: Can't Cancel order and close account

Not exactly I had to get another package in my new flat B because offer only 11M and I had 60M package that was ending. 

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