Having the same issue Also the email was a bit strange as it said I can now start watching Norton
I've got exactly the same problem: webpage opens with server error at the top then a huge string of text. I contacted Norton Support who said nothing to do with them and it has to be BT who sort it, as it's "their account" that is faulty.
Goto Settings->System->About (might need to scroll down). Second block down is Windows Specification. Fourth line down should be OS Build followed by a number. I think this number is what they are after.
Hi @momo ,
It looks like you’re facing the same login issue which we’re aware of and working to fix quickly. Once that’s fixed which we’ll let you know on this Forum, you’ll be able to click the “Manage” button and continue to complete the installation. In the meantime, if you’ve got the McAfee version of BT Virus Protect on your PC or Mac or Android, it will continue to work as normal. Don’t worry about the email talking about the Norton subscription, you won’t be charged - we know it’s a bug which we’re also fixing.
Thank you , and I see that I am not the only one having problems. Will now await the solution an then complete the download.