Cashback rejected

[murph2019]

Topcashback have just rejected my cashback. BT changed my original order and gave me a new order number. Can anyone help me with this?

[NeilO]

@murph2019 I'm really sorry to hear there were issues with your order and cashback claim. Have you filed a missing cashback claim with Topcashback yet?

You'll need to provide them with your new order number for them and they can link the cashback to the new reference. 

[murph2019]

Yes I've done that earlier today. Hopefully that will work, it doesnt give you anywhere to explain what happened but I was able to input the more recent order number. The only thing is it can take them quite a while to look into this.

[RobbieMac]

Hi @murph2019 

Thanks for replying!

Keep us posted how things go with this.  If you are still having problems post back and we will give you a hand from here.

Cheers,

Robbie

[murph2019]

Oakey doakey will do