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mikejones
Aspiring Expert
2,953 Views
Message 1 of 23

Check Broadband useage on unlimited

Hi, as above, I have the unlimited broadband deal. I want to check my BB useage but the message I get is that I dont need to check as I am unlimited. I plan to bin BT broadband and fixed line and go to one of the rural braodband providers. The cap is 150Gb. So I want to see how much I am currently using with BT. Could someone let me know how to do that please?

 

Thanks

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22 REPLIES 22
gg30340
Distinguished Sage
Distinguished Sage
2,945 Views
Message 2 of 23

Re: Check Broadband useage on unlimited

BT have withdrawn the ability for you to check your usage.

 

See this thread on the subject

 

https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 23

Re: Check Broadband useage on unlimited

there used to be a link that still allowed you to see the usage but I don't think that works anymore. so there is no other way apart from trying live chat





live chat






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Patty-L
Recognised Expert
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Message 4 of 23

Re: Check Broadband useage on unlimited


@imjolly wrote:

there used to be a link that still allowed you to see the usage but I don't think that works anymore. so there is no other way apart from trying live chat





live chat






Yes it is still working.

 

Use gg30340 link. Then  see page5 message 42 by MrP which tells you how to access it.

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 5 of 23

Re: Check Broadband useage on unlimited


@imjolly wrote:

there used to be a link that still allowed you to see the usage but I don't think that works anymore. so there is no other way apart from trying live chat


This is still working for me:

 

1. Sign in to MyBT and click "View your latest bill". When the bill appears, highlight the 7-digit number in the URL, right-click it and Copy.

 

2. Sign in here. When the maintenance page appears, highlight XXXXXXX in the URL, right-click and Paste.

 

3. Click the Go arrow in your browser or hit Enter on your keyboard.

 

4. Bookmark it.

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imjolly
Distinguished Sage
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Message 6 of 23

Re: Check Broadband useage on unlimited

Thanks PP

 

I never bother as I do download a lot



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Patty-L
Recognised Expert
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Message 7 of 23

Re: Check Broadband useage on unlimited

As from yesterday  the link referred to does not show usage for unlimited, at least not for me Smiley Sad

 

 up until yesterday it was still showing usage....

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conrad
Recognised Expert
2,840 Views
Message 8 of 23

Re: Check Broadband useage on unlimited

Mine hasn't updated for yesterday - the link shows usage up to the 16th.

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Patty-L
Recognised Expert
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Message 9 of 23

Re: Check Broadband useage on unlimited

This is what it now shows on the link for me.   The same as on MyBT.

 

 

Your totally unlimited

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imjolly
Distinguished Sage
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Message 10 of 23

Re: Check Broadband useage on unlimited

when I try the link it says usage monitor undergoing maintainance



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