Cisco 7961 wont work on BT HH5? Need Help!!

[colworsley]

Hi

I have purchased a Cisco 7961 IP phone and i am unable to get it working on my home hub, the HH5.

I have no idea where to go with this issue and cannot get any help from the teams when i call BT but i have read some threads on here that give me hope there is a solution, but i just cant seem to find the answer!?

I would really appreciate it if someone could help me with this, either a mod or someone who has managed ton resolve the same issue.

The issue i have is the phone connects to the hub and picks up its static IP address i have assigned to it but the phone just keeps dropping on and off the networks and seems to be stuck in a reboot loop.

I have rebooted the router

I have reset the Cisco phone by, holding the # key until the buttons next to the screen simultaneously light up and pressing 1,2,3,4,5,6,7,8,9, but this has been to no avail.

Would welcome the help of some =one more tech savvy than i!

Thank you in advance

Col

[Anonymous]

How are you getting power to the phone, POE, power adapter?

It could be that the POE injecter or power block are not capable of sustaining the load

[colworsley]

Hi

I have a power adapter, i would hope it is capable of sustaining the load as it is an original one?

Thanks

[Anonymous]

Try this link there's lots of information on there and if you still have no luck you could try posting your question on their community

[Keith_Beddoe]

You would be probably better using a third party router, the one I use does support SIP.

ALG settimgs for VPN and SIP