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Message 1 of 3

Complete wifi offer, says i'm leaving?

Anyone have the complete wifi upgrade offer email and when clicked through it says you're leaving and to ring up?

Anyone know what the offer even is?

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Message 2 of 3

Re: Complete wifi offer, says i'm leaving?


@jezthompwrote:

Anyone have the complete wifi upgrade offer email and when clicked through it says you're leaving and to ring up?

Anyone know what the offer even is?


Hi @jezthomp   Are you sure you haven't clicked on a scam or phishing email link?

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Message 3 of 3

Re: Complete wifi offer, says i'm leaving?

At a guess you once had an takeover/transfer on your account, even though you remained with BT it's still flagging you as leaving, ring the Loyalty team and they'll be able to close it or refer it to an offline team to remove.

You'll then be able to make changes to your package.