Prior to the outbreak of Covid 19 I gave BT notice of my wish to change provider to Vodafone. As my wife and I are in the vulnerable category I decided to postpone this change. I cancelled my order with Vodafone and they said they would inform BT.
I would like to check this out with BT that my landline and broadband will continue on and after the 9/4/20 and on what terms? Unfortunately I cannot make contact with BT due to their workload.
This is only a customer to customer help forum, the only BT Employees are the moderators.. All you can do is to keep trying to call BT.