Cost From Landline to Mobiles

[phillpiddell]

I have noticed over a period that I am charged around £30 for call to Mobiles

Finally after my last bill I did battle with the on-line text chat and the operator said she would put me on a package to sort this.

So this months bill arrives and £28 of call charges to mobile are included, I have check for orders, but nothing is showing.  

Now I can't resolve on-line and after 40minutes on the phone... listening to ringing I have given up

Any ideas?

[imjolly]

If you check MYBT what does it show as you call package and included calls?

[phillpiddell]

Hi imjolly
it shows Unlimited Anytime Calls
Make calls to UK landlines whenever you like
I selected "change plan" and there are no options relating to mobile calls that I can see

[imjolly]

You would need to change to one of the new calls packages which BT announced end of last year

probably mean a mean contract 

[phillpiddell]

Yes thanks, that's what I was trying to do

I have lodged a formal complaint as it's impossible to deal with BT via the website, chatbot or phone at the moment.