Can anyone actually create an additional Email address? Supposedly it is possible to create up to 10. I followed the instructions but the box which should appear to allow a new email address to be entered simply does not appear.
I spent over an hour with BT Help but they were unable to resolve the situation
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It's working OK for me.
Are you the main Broadband account holder or is your email address a sub account from an account?
This is what you should see when you log onto your MyBT > Manage Email, What is showing on your account?
This is what you will see if your email account is a sub account.
Thanks for your reply.
I am the main Broadband account holder but what I see is not the first box in your reply where there is the opportunity to create a new email address but the second one where there is no "create new email address". I do not understand this
It sounds like you're not using the correct logon, do you have a sub account, e.g. have you already given someone an email address?