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606 Views
Message 11 of 19

Re: Deal not honoured

Hi John. I have recontracted  now at 37.99. The order is going through, so please can you just confirm the way forward now re. Discount etc.  Many thanks

Sandra

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591 Views
Message 12 of 19

Re: Deal not honoured

Hi @Sadie26 Thanks for the update and it seems that whatever caused the original order failure is still affecting your account and preventing the order completing. I have raised a case with our software team to investigate and fix and will keep you updated. Once I get this sorted I will then correct the billing.

Cheers
John

0 Ratings
582 Views
Message 13 of 19

Re: Deal not honoured

Ok thank you John.

0 Ratings
558 Views
Message 14 of 19

Re: Deal not honoured

Hi @Sadie26 It looks like the error on the account has been fixed and I've managed to get a colleague to get a recontract deal applied. The order should close later today and I'll check with you tomorrow and deal with the remaining billing issues then.

Cheers
John

0 Ratings
534 Views
Message 15 of 19

Re: Deal not honoured

Hi @Sadie26 I just wanted to check that you received my email on Thursday and if you still need me to help you further or are happy that this has been resolved now. 

Cheers
John

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530 Views
Message 16 of 19

Re: Deal not honoured

Record everything when you are dealing with all utility and service companies, you then have evidence of your calls PLUS their response and offers to prove what you have been offered! Simply use the video on your mobile or the voice recorder depending on you make and model. Good luck and stick to your guns, I have a similar problem with them and will post how I get on.
498 Views
Message 17 of 19

Re: Deal not honoured

Hi John

Apologies for the delay in getting back to you. I’ve been on holiday.

all seems ok now so thank you for your help.

 

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492 Views
Message 18 of 19

Re: Deal not honoured

Thanks for getting back to us @Sadie26.

I'll make sure @JohnC2 knows when he returns to office tomorrow.

Just to confirm, are you happy to close your case?

Thanks

DanielS

0 Ratings
482 Views
Message 19 of 19

Re: Deal not honoured

Yes
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