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Shocker
Beginner

on ‎08-05-2021 17h51

354 Views
Message 1 of 2

Default account

Hi , 

Old bt employee and had an bt account that is sitting at default but should not be and is impacting my credit score how do we get this default removed and credit score amended. 

If someone can please respond back from BT when I call customer service they all saying account does not exist 😔 so why is there an impact on me if that is the case.

 

Thanks 

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1 REPLY 1
-Richie-
Guru

on ‎08-05-2021 18h21

349 Views
Message 2 of 2

Re: Default account

You will need to raise a dispute, the credit file agency will contact BT who will investigate, more info at BT Credit Files explained 
Scroll down to :

How to query your credit file

Both agencies must response to a query within 28 days.

Equifax

Contact Equifax:

  • Online - visit the Equifax website
  • By phone - call 0800 014 2955
  • By post - write to Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
Experian

Contact Experian:

  • Online - visit the Experian website at www.experian.co.uk
  • By phone - calll 0344 481 8000
  • By post - write to Experian Headquarters Talbot House, Talbot Street, Nottingham, N80 1TH
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