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Petlyn
Beginner

on ‎20-01-2019 17h50

1,610 Views
Message 1 of 16

Delete old user addresses

 

Hi hope you can help.

I am TRYING to find a new hotspot but my Smart Hub has saved a L  O  N  G  list of old Wifi Users and I need to delete them and refresh the list. I have tried twice a Factory Reset but the list remains.

PLEASE how can I delete/refresh the list on my BT Smart Hub and have a 'clean' slate.

Thanks.

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15 REPLIES 15
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎20-01-2019 18h43 - edited ‎20-01-2019 18h45

1,604 Views
Message 2 of 16

Re: Delete old user addresses

Welcome to this user forum.

A factoty reset should have removed the list of old connected devices.

Are you sure its not just your device which has saved the connections?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎20-01-2019 18h50

1,597 Views
Message 3 of 16

Re: Delete old user addresses

Are you sure you are performing a full factory reset and not just a reset.

You need to press a pin into the recess button on the rear for about 20 seconds. 

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Petlyn
Beginner

on ‎20-01-2019 18h58

1,594 Views
Message 4 of 16

Re: Delete old user addresses

Thanks for the idea. Yes have used the RESET button twice I am aufait with what is required thank you
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Petlyn
Beginner

on ‎20-01-2019 19h00

1,590 Views
Message 5 of 16

Re: Delete old user addresses

Thanks for the idea. Yes have used the RESET button twice I am aufait with what is required thank you I am as surprised as you the info stays
Thanks again
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎20-01-2019 19h03 - edited ‎20-01-2019 19h09

1,587 Views
Message 6 of 16

Re: Delete old user addresses

@Petlyn wrote:
Thanks for the idea. Yes have used the RESET button twice I am aufait with what is required thank you I am as surprised as you the info stays
Thanks again

This one? Did all the lights start flashing when you did it?

BT Smart Hub reset reset

Where are you seeing this list of devices?

 

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Petlyn
Beginner

on ‎20-01-2019 19h06

1,575 Views
Message 7 of 16

Re: Delete old user addresses

Yes correct thank you !!
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Petlyn
Beginner

on ‎20-01-2019 19h07

1,574 Views
Message 8 of 16

Re: Delete old user addresses

MY device ??
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gg30340
Distinguished Sage
Distinguished Sage

‎20-01-2019 19h08 - edited ‎20-01-2019 19h10

1,572 Views
Message 9 of 16

Re: Delete old user addresses

I don't see the connection between you trying to find a new hotspot and the BT Smarthub having saved a long list of old wifi users. They are two different issues.

You would not be using a Smarthub to find hotspots and any device such as a smartphone or laptop would have the list of wireless hotspots/routers that it had connected to stored on the device. 

Is it that you are wanting to deleted the list of devices that have connnected to the Smarthub so that they can not connect again or is it to delete the list of wireless hotspots your device/smartphone has connected to and are stored on the device/smartphone/laptop?

Petlyn
Beginner

on ‎20-01-2019 19h16

1,566 Views
Message 10 of 16

Re: Delete old user addresses

Yes correct the list are very old devices. Computers Hot spots, mobile phones etc.. maybe 20 plus and I need to delete them they go back MANY months..
Thanks for the interest
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