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Message 1 of 4

Download speed issue


I'm having an issue with my new PC, on my old PC I was doing downloads at around 40-50 MB/s now on my new PC i'm getting around 500 Kbps.

However, when I use a VPN the download goes up to around 30 MB/s. This is for gaming, this is happening on game launchers such as Origin, Steam, Battlenet, Epic Games and Xbox Game Pass.

I believe that the ISP is throttling my PC and idk why, can anyone give me any advice. I've done everything on the PC end to ensure I'm using the best internet. I am using Ethernet Cat6 all drivers installed and updated, Windows updated. I have a sneaky suspicious it is my BT doing it.

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Message 2 of 4

Re: Download speed issue


Which BT Home Hub are you using?

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Message 3 of 4

Re: Download speed issue

BT Home Hub 5

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Message 4 of 4

Re: Download speed issue

post hub stats  enter in your browser and if  HH5 then go to troubleshooting then helpdesk 

Someone may then be able to offer help/assistance/suggestions to your problem

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