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Message 1 of 61

EPG not correct for ch 465 today

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guide on BT Tv Youview EPG and BT TV app does not show the Burnley  Watford game as being broadcast on 465 BT Sport Ultimate HDR  rather just the Welcome to Bt Sport Ultimate at 5:30 to 8:15 pm today.

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Message 2 of 61

Re: EPG not correct for ch 465 today

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Again, a last minute change. The schedule had it as only SDR even this morning.
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Message 3 of 61

Re: EPG not correct for ch 465 today

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This seems to be more that just a late schedule change but actually being somebody forgetting to add HDR!!

We had that a few times at the start of the season.


@DarrenDevwrote:
Again, a last minute change. The schedule had it as only SDR even this morning.

 

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 4 of 61

Re: EPG not correct for ch 465 today

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So is there now no current process for managing late changes to the BT TV channel schedules.

 

 

 

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Message 5 of 61

Re: EPG not correct for ch 465 today

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The rest of the week had HDR added to the listings late - I think somebody had just forget to do it.

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 6 of 61

Re: EPG not correct for ch 465 today

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Yes the midweek HDR games have been added to the 465 schedule. Next Saturday lunchtime fixture hasn't yet.

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Message 7 of 61

Re: EPG not correct for ch 465 today

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@DarrenDev- they have forgetten about HDR again this week

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 8 of 61

Re: EPG not correct for ch 465 today

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One wonders how many examples are needed before an improved process is put in place. 

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Message 9 of 61

Re: EPG not correct for ch 465 today

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I've chased again for an official explanation of why the flags aren't being set until the last minute, and re-highlighted the fact that it affects the BT TV Pro Box experience significantly. That's all I can do. 

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Message 10 of 61

Re: EPG not correct for ch 465 today

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I'll query from my side to scheduling - currently there are no HDR programmes appearing at all for the next two weeks.


@DarrenDevwrote:

I've chased again for an official explanation of why the flags aren't being set until the last minute, and re-highlighted the fact that it affects the BT TV Pro Box experience significantly. That's all I can do. 


 

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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