My download and upload speeds have been varying so much recently which includes the broadband cutting out a couple of times everyday.
Sometimes the download speed can be between 17 and 10 MBPS but normally its below 7MBPS. The upload speed is horrendous, it rarely goes above 1MBPS, usually stays between 600-500kbps. I have changed the channels my 2.4ghz and 5ghz are running on, ive unplugged devices that continuously use data but nothing helps.
I've been through 4 hubs in the last month. Any help would be much appreciated
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for the speedy reply! Here is the info from the hub
Firmware updated:Mon Jun 1 21:41:18 2020
GUI version:1.56 15_02_2019
Data rate:603 Kbps / 20.622 Mbps
Maximum data rate:557 Kbps / 29.818 Mbps
Noise margin:4.2 / 11.0
Line attenuation:20.5 / 28.9
Signal attenuation:15.8 / 38.5
Upstream error control:Off
Downstream error control:Off
Data sent / received:135.8 MB Uploaded / 570.5 MB Downloaded
2.4 GHz wireless network name:Wessely Wi-Fi
2.4 GHz wireless channel:Smart (Channel11)
5 GHz wireless network name:Wessely Wi-Fi
5 GHz wireless channel:Channel: 44
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
And this is the info for the landline.
Using a cordless phone, dialling 17070 and option 2 for quiet line test, it is silent with the odd crackle every now and then.
You have noise on your line which will affect your broadband connection. Report the noisey line without mentioning broadband unless you want to end up in the wrong queue.
That means BT are your provider and you ring them up and say I have a noisey line, can you please sort it out?
Do not mention broadband or you will end up in the wrong queue.
There is a joint somewhere that is a problem, it could be a high resistance joint or a degraded joint due to ingress of water, or it could be a myriad of other issues.
A line enginner will find and resolve it then DLM willrestore your broadband over about but not necessarily 10 - 14 days.