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Message 11 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi

 

Thanks for this - how does one upgrade to ADSL2 - as it is the upload speed which is the issue.

Thank you

 

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Message 12 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi

 

From reading other threads am I correct in assuming that I need a moderator to take forward my request to move from ADSL to ADSL 2 or 2+ ?

Does this incur any additional monthly costs from BT.

Thank you

 

 

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Message 13 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

@gary63 the cost would normally be the same but it may involve reconnecting on a new 12 month term as it is an upgrade on your existing service. Have you asked ring what the minimum upload speed is needed for it to work? ADSL2+ has a max upload of 1Mb but it will likely be around 700 to 800kbps.

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Message 14 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

@gary63 I just found the following info on google so ADSL2+ might not be enough.

minimum of 2 Mbps Upload and Download speed is recommended for the best streaming performance for Ring Pro and Floodlight Cam.

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Message 15 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi

 

We have the basic Ring Doorbell and specifications are, and we have checked with Ring, around 1mb - so ADSL2 would more than suffice for our needs

 

 

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Message 16 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

From reading other threads am I correct in assuming that I need a moderator to take forward my request to move from ADSL to ADSL 2 or 2+ ?

 

Can one of the moderators please do this on our behalf

Thank you

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Message 17 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi @gary63,

I'll be able to help upgrade your line to ADSL2. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Message 18 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi PaddyB

Have actioned as requested.

Please advise of timescales for the upgrade.

Many thanks in advance for assistance.

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Message 19 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi @gary63,

One of my colleague from the forum team, should hopefully be in touch with you later on today or early tomorrow. Once the upgrade order has been placed, it will take a further 24 hours to complete.

Thanks

PaddyB

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Message 20 of 28

Re: EXpected Speed from BT Hub 4 Unlimited standard setup

Hi @gary63,

I've been able to place the order today. It's due to complete any time tomorrow. I'll be in the office on Wednesday and I'll check up on it.

Thanks

DanielS