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Message 1 of 5

Echo Dot

I wonder if you can this pass this message on to someone who thinks he can deal with this as the others have failed miserably.

Good morning 

The above closed complaint ( twice closed I might add) relates to a sales pitch to me on the 8th January 2020 promising me an echo dot if I upgraded to your Halo package. I did ,however I now find myself in a situation where there is a reluctance to or a pretty abysmal abdication of responsibility by someone to honour this agreement . Where is my Echo dot ?? really. It has become a matter of principle for me now having spoken to your complaints department well over a week ago promising  me it would be delivered within 3 days ? If you’re not going to honour this agreement then just say that and we will take it from there. 
 
Regards
 
M Todd
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Message 2 of 5

Re: Echo Dot -

@Toddy264 

Good Afternoon, 

This is a public forum, you are therefore advised to remove and reference numbers which could be connected to yourself.

 

Kind Regards
CJT80
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Message 3 of 5

Re: Echo Dot -

Are you able to help with this or should I be sending this elsewhere ?
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Message 4 of 5

Re: Echo Dot -

Please bear in mind that this is only a customer to customer forum, and the only BT Employees are the moderators, so you may not get a reply here, unless a moderator sees your post.

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Message 5 of 5

Re: Echo Dot -

Thanks

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