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Karen14
Beginner

on ‎16-04-2019 20h50

230 Views
Message 11 of 13

Re: Elderly grandmother

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Thank you for your reply Jimmy.  We will now contact her other bill companies to set up the same as we have for BT.  Tracey at the BT Inclusion & Dementia Support Team has been incredibly helpful sorting things out for my mum and grandmother. 

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DavidM
Moderator
Moderator

on ‎17-04-2019 9h38

216 Views
Message 12 of 13

Re: Elderly grandmother

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Good morning @Karen14 .

 

I just wanted to step in here to thank you for your post. It's really fantastic to see the community, in particular @Keith_Beddoe , was able to post advice that really made a difference. If you need any further help please post back. There's always someone around who'll be able to help. Best wishes to your grandmother.

 

Cheers

 

David

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Karen14
Beginner

on ‎17-04-2019 10h12

206 Views
Message 13 of 13

Re: Elderly grandmother

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Hi David
I am really grateful to Keith for his reply and the other two members who offered suggestions and information.  I was also extremely impressed with how quickly Tracy at BT Protected Services Scheme responded to my email asking for help. It will make a big difference to my gran safety and wellbeing and our family, knowing that she will not be disconnected again.

Best wishes

Karen