Hi yesterday I kept recieving the following message "your IMAP closed the server" on all my email addresses .After a time I logged onto my mail.bt account via the bt.com website, I was asked to verify and "upgrade?" Which I did and changed my passwords as instructed on all my email accounts .Since then the accounds have "disappeared "from the webmail server and I am still getting numerous error messages on my PC via Outlook .I rang the helpdesk yesterday and they could not help , but said I can have a call back on the 17th June ! Meanwhile can anyone throw some light on this issue , so I may be able to self help rather than wait for a call that may not happen , as always I have some rather important mails that I am missing (don't we all?) and as a customer I am hugley frustrated by all this
Ok guys, get in touch with us by clicking on my user name. You'll see contact the mods on the left hand side.
It's important that you note our team won't be able to contact you until about 2-3 working days as we're primarily mods first. It shouldn't take that long. We'll do our best to help you though.
Ok finally goy bored waiting and contacted again, this guy actually rang me back and put me through to someone in NI , a helpful chap who actually seemed to understand, but could not help , although I have another call back for tomorow booked in now.
It appears though according to the last chap that this is an error at BT, as he is getting lots of these calls now, so come on BT get someone on the case to investigate and sort out the root cause please