Emails disappearing before I get a chance to read them

[Madalaina]

Emails disappearing before being read and it says 2 or 3 unread when there are none

There are no emails in my inbox as they have disappeared once I clicked on them to read them. It says there are 2 or 3 unread emails when there are none. I've tried deleting the mail app, reinstalling the email details, I've tried using the BT email app (it still says 2 or 3 unread). I've gone on the email page on bt.com (still 2 or 3 unread). 

Sometimes the emails eventually appear and I am able to access them but it's hit and miss.

Worried that I'm not receiving important messages

[Madalaina]

There are no emails in my inbox as they have disappeared once I clicked on them to read them. It says there are 2 or 3 unread emails when there are none. I've tried deleting the mail app, reinstalling the email details, I've tried using the BT email app (it still says 2 or 3 unread). I've gone on the email page on bt.com (still 2 or 3 unread). 

Sometimes the emails eventually appear and I am able to access them but it's hit and miss.

Worried that I'm not receiving important messages

[NeilO]

Hi. @Madalaina welcome to the community and thanks for posting, I'm really sorry to see you're experiencing problems with your emails disappearing before you can read them. I'll send you a private message so you can send over your details to the moderation team and we'll get a fault reported to our email experts.

You'll get the private message by clicking on the envelope in the top right of the community website.

Thanks

Neil