External BT Box broken

[SarahJB1]

Hello

On the external wall of my building  there is an old BT box which has completely burst open and has several cables sticking out - including a thin white cable which seems to go inside my property (photo below).

Who do i need to speak to at BT to get this box get inspected and repaired asap?

Many thanks

[Keith_Beddoe]

@SarahJB1 

You need to contact Openreach not BT Retail.

https://www.openreach.com/help-and-support/damage-health-and-safety#:~:text=Eiva%20will%20help%20you...).

[SarahJB1]

On the Openreach website and the link you shared, it talks about reporting damage to equipment like poles, cabinets, manholes. It doesn't show anything similar to the box, which is attached to the external wall of my building.

It was my understanding that one is supposed to contact the service provider directly about anything that is on private property?

The logo on the box cover has a 'T' with three dots in top right - it seems to be a Fibreglass telecoms marking. I think this means it belongs BT?

Apologies if i am mistaken - i just don't know who i need to speak to in a case like this!

[Keith_Beddoe]

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@SarahJB1 wrote:

On the Openreach website and the link you shared, it talks about reporting damage to equipment like poles, cabinets, manholes. It doesn't show anything similar to the box, which is attached to the external wall of my building.

It was my understanding that one is supposed to contact the service provider directly about anything that is on private property?

The logo on the box cover has a 'T' with three dots in top right - it seems to be a Fibreglass telecoms marking. I think this means it belongs BT?

Apologies if i am mistaken - i just don't know who i need to speak to in a case like this!

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All of the old legacy boxes would have the BT markings, as they were installed before Openreach took over the provision and maintenance of the external network.

BT do not look after the external network any more.

Just give Openreach a call, as they would prefer to know about it before more damage occurs.

[Starwire]

That’s a BT76 or as some call it the ‘Coffin Block’ or ‘Darth Vader’.

Anyhow, it’s not broken. It’s just the lid has come off.