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Message 51 of 65

Re: FTTC connection 300 feet from cab poor downstream

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I suppose a faulty home hub could be causing the issue, if the frontend circuitry was generating noise?

 

Swapping the home hub with another, would prove that.

 

Or you could just have a bad cable pair.

 

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Message 52 of 65

Re: FTTC connection 300 feet from cab poor downstream

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Hi @stoswald,

 

We can run a few tests from our side and try work out what's causing this. To get in touch with us, click on my user name and then on contact the mods. Make sure you change the site view to Full site view instead of mobile before you can see the contact link.

 

Thanks

 

DanielS

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Message 53 of 65

Re: FTTC connection 300 feet from cab poor downstream

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That would be great Daniel, however I can't see a contact the mods button (using Edge on my PC)

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Message 54 of 65

Re: FTTC connection 300 feet from cab poor downstream

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Do you know if it’s an ECI or Huawei DSLAM?
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Message 55 of 65

Re: FTTC connection 300 feet from cab poor downstream

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Rugby 7 is huawei



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Message 56 of 65

Re: FTTC connection 300 feet from cab poor downstream

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@stoswald wrote:

That would be great Daniel, however I can't see a contact the mods button (using Edge on my PC)


@stoswald

This picture will show what to look for Moderator contact link image

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Message 57 of 65

Re: FTTC connection 300 feet from cab poor downstream

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I don't see the moderator contact image when I click on his name DanielS or DannyS, just wonder if I haven't been invited yet?

 

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Message 58 of 65

Re: FTTC connection 300 feet from cab poor downstream

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@stoswald wrote:

I don't see the moderator contact image when I click on his name DanielS or DannyS, just wonder if I haven't been invited yet?

 


He is probably offline now.

 

I will ask a moderator to post another link, but it will be tomorrow.

 

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Message 59 of 65

Re: FTTC connection 300 feet from cab poor downstream

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Could I also report the ethernet lights on the rear of the HH6 donot show light up.

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Message 60 of 65

Re: FTTC connection 300 feet from cab poor downstream

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@stoswald wrote:

Could I also report the ethernet lights on the rear of the HH6 donot show light up.


That does sound like a faulty home hub. I would mention it on the contact form when you get the invite.

 

A faulty home hub power supply or circuitry, could cause interference or poor performance.

 

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