Good afternoon everyone - this update is a bit late as we have been working with YouView on testing and updates to our case studies.
Apologies for the ongoing issues, as you will guess we are continuing on a number of lines of investigation that are concentrating on the interaction between the transmission data from the broadcasters and how that feeds into the recording schedule that is locked in the set top box.
Additionally there's also a lot of information that we're looking at regarding changes to channel data caused by recent 700mhz work run by Digital UK that's freeing up space for 4G by moving channels further down the spectrum. It's instructive that many people here are telling us about issues around ITV and C4 recordings as these live in the same space (multiplex) which is different from where BBC channels are where we see less reports of failure. The box needs to know where the channels are in order to start recording after waking up and we can see indications that the data isn't always getting to where it's needed, and if it's different from where it was when series-linked recording was originally set up could cause the signal to be missed - the box should be checking for changes but it's worth checking if you have a continuing failure on series episodes. If you do, try deleting and recreating those so that the box is forced to use the most up to date data from the network.
We have more testing underway over this weekend and I'll provide a further update early next week.
Thanks for your time and reports,
David
