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Message 1 of 14

Flashing orange

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My halo router flashing orange. 

No hardware, physical changes.

All left intact following use of router in morning.

utilised online checks through bt app. It said need to speak to engineer. However, being new year day, nobody available.

Powered off/on. 
Reconnected cables.

no difference.

bt pretty useless. 

 

 

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Message 2 of 14

Re: Flashing orange

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  1. Do you have FTTP or FTTC?

Have you tried a factory reset of hub by pressing the recessed button on back and hold 20/30 secs until lights flash.

Have you checked if you have a dial tone - unless you have digital voice.

You need to phone CS 03301234150  and report the problem   you cannot speak to openreach engineer direct

 



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Message 3 of 14

Re: Flashing orange

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Thank you.

Yes, tries factory reset… still flashing orange.

Telephone calls to BT unavailable due to being a new year day.
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Message 4 of 14

Re: Flashing orange

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Sorry, forgot… I don’t have a telephone connected… never use one, just mobile
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Message 5 of 14

Re: Flashing orange

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Do you have broadband only or actually pay for landline use but just don't use it?

FTTP. OR. FTTC?



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Message 6 of 14

Re: Flashing orange

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I don’t have FTTP. I don’t know where the cabinet is based either.
Suspect heavy rainfall causing issues
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Message 7 of 14

Re: Flashing orange

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I have landline and broadband but I don’t physically utilise the landline.
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Message 8 of 14

Re: Flashing orange

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Don’t have fibre in the vicinity, still copper
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Message 9 of 14

Re: Flashing orange

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Have you checked for problems in your area?  If not just go to 'help' at top of this page 

The most basic test is to check for dial tone but you will just have to phone CS 03301234150 and report fault

 



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Message 10 of 14

Re: Flashing orange

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Thanks again. No reported problems in my area. The support number is unmanned at moment, so I have to wait until they open again.
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