Free Samsung tablet

[Longshanks132]

Hi had my internet over 2 weeks now but still no email for free tablet how long do they take to come through

[Keith_Beddoe]

Welcome to this user forum.

Once the cooling off period has passed (14 days after the activation date), you'll receive an email with a code to claim your free gift.

Once you have received your code, you can select your free gift from the BT Shop here - https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-march-2019-offer/

I would give it a few more days.

[Longshanks132]

Thankyou for reply

[Keith_Beddoe]

Just in case you do not receive the email.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[RobbieMac]

Hi @Longshanks132 

Welcome to the Community and thanks for your posts!

Sorry that you haven't received the email to claim for the free gift that was included in the package you signed up to.  What date did your services go live?

Cheers,

Robbie

[Longshanks132]

Hi it went live on the 15th

[Keith_Beddoe]

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@Longshanks132 wrote:
Hi it went live on the 15th

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I expect it will be sent next week, as its only just over 14 days.

[RobbieMac]

Thanks for letting me know @Longshanks132 

Would you leave it for a couple of days just to make sure?  As Keith pointed out, it's literally just over the 14 days.  If there is still no sign of it post back and we'll be happy to look into this for you.

Cheers,

Robbie

[Thesinkins]

We ordered 2 mobile phones from bt. One for my husband and one for me. 

Our rewards were a reward card each. I can see the 2 cards but no button/option to claim 

We also got a free Samsung Tab a with each phone. We are both in need of a new tablet. We have not heard how to claim the 2 tablets. 

Our phones were activated on Jun 12th this year. So that's just a few days short of s month and a long way over the 14 days. 

Any advice/help will be much appreciated. 

Thanks

[Keith_Beddoe]

@Thesinkins 

You need to wait 30 days from activation for both claims. You will get an email link for the gifts.